Returns, Refunds & Cancellation Policy

Return Policy

A request for product return shall be accepted only if the product is damaged or if a wrong product has been shipped. Approved returns for these reasons will be processed free of cost.

In such cases, the buyer may choose either:

• Re-shipment or replacement of the product
• Refund of the payment

You must raise a ticket within 3 days from the date of delivery. The return request must clearly mention the order number and the reason for return.

Important: Mandatory Unboxing Video for Defective or Damaged Products

For any return, replacement, or refund request related to a damaged, defective, missing, or wrong product, an unboxing video is mandatory.

The video must clearly show:

• The sealed package before opening
• The opening of the package from the beginning
• The product, accessories, and packaging received
• The damage, defect, missing item, or wrong product issue clearly visible in the video

Please note that return, replacement, or refund requests for damaged or defective products may not be accepted if a clear unboxing video is not provided.

Guidelines for a Valid Return

• Product and accessories, if any, should be in original condition
• The seal should not be opened unless required to verify the issue during the unboxing video
• Tags should be retained and returned
• Original packaging should be retained until the issue is resolved

We understand how much you value every purchase, and therefore, we are committed to making your shopping experience a delightful one. All products sold on Aqua Club Online are 100% genuine.

Refund Policy

A request for refund shall be accepted only if the product is damaged, defective, or if a wrong product has been shipped.

For damaged, defective, missing, or wrong product claims, a clear unboxing video is mandatory for verification.

Cancellation Policy

Once an order has been placed, a cancellation request may be subject to a small cancellation charge to cover order processing and payment-related costs. The applicable charge will be communicated to the customer before the cancellation is processed.

To request an order cancellation, please contact our team by phone at +91-89518 32552 to discuss your order and cancellation request. Cancellation requests are subject to order status and may not be possible once the order has been packed or dispatched.

Mode of Refund

For canceled orders, the refund amount—after deduction of any applicable cancellation charges—will be credited to the same payment instrument used while placing the order.

Please Note – Refund is usually initiated within 3 business days from the date of receiving the request and authorization of the refund. However, the customer’s issuing bank may take 5–7 working days to process the credit.

Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and banks.

Questions

If you have any questions concerning our return policy, please contact us at:

Email: [email protected]
Phone: +91-89518 32552